Here to help
Shipping & Returns
Shipping & Delivery
How much does shipping cost?
Shipping rates vary depending on your region and are calculated at checkout.
Do you offer free shipping?
Free shipping for orders above $500 CAD.
Orders & Processing
Who pays customs duties and taxes?
Malli is not responsible for import duties, taxes, customs fees, brokerage fees or other charges issued by your local government. These charges are the recipient’s responsibility, and the funds are received exclusively by your local government.
Can I cancel my order after purchase?
Unfortunately, we’re unable to cancel orders at this time. Regular-priced items can still be returned or exchanged within 14 days. Final-sale items are non-returnable.
Why did I receive a refund?
A refund may be issued if an item is out of stock, possible fraud is detected, or a refund has been requested. For details about your order, contact themalliofficial@gmail.com.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy. Items must be returned in their original condition: unworn, unwashed, with tags and packaging intact. Returns showing signs of wear, including makeup, deodorant or fake tan, will not be accepted.
Items marked “Sale” or “Non-Returnable” are final sale and are not eligible for return or exchange. Original shipping costs are non-refundable.
Can I choose a refund or store credit?
We design with intention and care, but we know not every fit will feel perfect. That’s why we offer returns, so you can shop with confidence and find what feels right for you.
If you choose a refund, a $20 CAD restocking fee will be deducted from your refund amount. If you choose store credit, you’ll receive a gift card for the full value of your returned items in CAD, with no expiry date.
Original shipping costs are non-refundable.
How do I initiate a return?
Contact themalliofficial@gmail.com within 14 days of receiving your order. Use the subject line “Return + Order #” and include the items you would like to return with a brief reason, such as size or fit.
Once your return is approved, we’ll share the next steps, return address and a return shipping label. Your return must be shipped within 14 days of receiving your order. Returns sent after this window will not be accepted and will be returned to sender.
Original shipping costs are non-refundable.
What if my item is faulty?
Please contact themalliofficial@gmail.com within 48 hours of delivery, including your order number and clear photos of the issue.
What happens after I send my return?
Once we receive your return, we’ll inspect it to ensure it meets our eligibility criteria. We’ll notify you by email whether your return is approved or declined.
If approved and you choose a refund, it will be issued to your original payment method, less the $20 CAD restocking fee. Please allow up to 14 business days for the refund to be processed and reflected on your statement, depending on your financial institution.
If you choose store credit, you’ll receive a gift card for the full value of your returned items in CAD, with no expiry date.